FAQ

1. What payment methods do you accept?

We accept credit/debit cards transactions (Visa & MasterCard) for now.

2. Do you offer nationwide shipping?

No, we only ship to West Malaysia except islands and highlands. Delivery times may vary based on your location.

3. How can I track my order?

Once your order is shipped, you will receive a confirmation email, WhatsApp or SMS with a tracking number and/or a link to track your shipment.

4. How do I place an order?

Simply browse our products, add items to your cart, check your shipping address and proceed to checkout. Key-in your promo code to enjoy discounts (if applicable).

5. Can I change or cancel my order?

You can change or cancel your order within a specific time frame before it’s processed. Please contact our customer service via email to support@Obooya.com or via WhatsApp to +6011-6109 0123 for assistance.

6. What is your return policy?

We accept returns within 7 working days of item receipt. Items must be unused and in their original packaging. Kindly refer to our Return Policy for more information.

7. How do I return an item?

To initiate a return, please contact our customer service via email to support@Obooya.com or via WhatsApp to 011-6109 0123 for instructions. Kindly refer to our Refund and Return Policy for more information.

8. When will I receive my refund?

Refunds are processed within 7-10 business days after we receive your returned item and once refund is approved.

9. Do I need to create an account to make a purchase?

Yes, to enjoy discounts and make purchases seamless.

10. Is my personal information secure?

Yes, we use encryption and secure payment gateways to protect your personal information.

11. How can I contact customer service?

You can reach our customer service team via email to support@Obooya.com or via WhatsApp to +6012 798 1812 during business hours.

12. What are your customer service hours?

Our customer service team is available Mondays to Fridays, 9 AM to 6 PM (Malaysia time)